0

Discussion topic: My sky glass keeps freezing on a few channels

Reply
Avatar for Murphy64
Level 0 icon
What's this?
This message was authored by: Murphy64

Message posted on ‎07 Mar 2024 04:51 PM

My sky glass keeps freezing on a few channels

Channels keep freezing been like it now for over a week and I have no telephone line as well

Report post
Post 1 of 4
592 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎07 Mar 2024 06:30 PM

Re: My sky glass keeps freezing on a few channels

Posted by a Superuser, not a Sky employee. Find out more

Hi @Murphy64 

 

Is your broadband with Sky? How is your Glass connected to the broadband and what internet speed are you getting?

 

You can check the service status and report faults here: https://www.sky.com/help/servicestatus

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 4
577 Views
0 Likes
Reply
Avatar for Popsy100
Level 1 icon
What's this?
This message was authored by: Popsy100

Message posted on ‎07 Mar 2024 07:19 PM

Re: My sky glass keeps freezing on a few channels

Mine keeps freezing also, I get the error message 

well this is embarrassing 

somethings not working 

please try again in a few minutes

its bedn doing it for a couple of weeks now 

 

Report post
Post 3 of 4
572 Views
0 Likes
Reply
Avatar for MarkGoldsmith
Level 15 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎07 Mar 2024 08:08 PM

Re: My sky glass keeps freezing on a few channels

Posted by a Superuser, not a Sky employee. Find out more
@Popsy100 wrote:

Mine keeps freezing also, I get the error message 

well this is embarrassing 

somethings not working 

please try again in a few minutes

its bedn doing it for a couple of weeks now 

 

@Popsy100 the questions asked by @mikealanr in the previous post in that case also apply to you

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 4 of 4
565 Views
Reply
Reply