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Discussion topic: Missing options on EPG

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Message posted on ‎01 Sep 2026 03:37 PM

Missing options on EPG

Constantly getting missing options on EPG. Instead of a description or graphic its just a blank space. When clicking on it nothing happens. Doing a reset corrects the fault but it soon returns. Happens on the Glass TV regularly (every few hours) and has now started on the TV supplied by the puck. Anyone else had the problem and if so how's it fixed.
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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎02 Sep 2026 07:01 AM

Re: Missing options on EPG

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Hi @robbosdad 

 

are you also getting random blank tiles on the main homescreen ?

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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This message was authored by: robbosdad

Message posted on ‎02 Sep 2026 08:01 AM

Re: Missing options on EPG

Yes but it occurs everywhere randomly 

Apps & Inputs, Currently Playing etc.

Also happens when moving to next option when there is a screen but moving on to it then goes blank.

Hope that makes sense

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This message was authored by: Jporch316

Message posted on ‎02 Sep 2026 08:22 AM

Re: Missing options on EPG

Posted by a Superuser, not a Sky employee. Find out more

@robbosdad 

 

i believe this is a known issue under investigation 

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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Message posted on ‎02 Sep 2026 08:24 AM

Re: Missing options on EPG

Posted by a Superuser, not a Sky employee. Find out more
@Jporch316 wrote:

@robbosdad 

 

i believe this is a known issue under investigation 

Indeed: https://helpforum.sky.com/t5/Sky-Stream/Problems-with-missing-tiles-and-the-UI-lagging/m-p/5360899#M... 

 

It should be fixed in a UI update that is currently being rolled out.

Sky Stream, Sky Glass Air and Sky Broadband customer

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