Isues

[Johncazz]

Have an issue with my broadband 

[Angel_Aka]

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@Johncazz wrote:

Have an issue with my broadband 

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What is the issue? Do you have Sky broadband and a Glass TV?

[Johncazz]

 

 

 

 

Issues with. My broadband. It is connected straight to the tv but still get issues when turning Ona's you see above. I have to watch it all off and back o. For it to work again? I shouldn't have to be doing this 

[lettice]

See you are using an ethernet connection.

You need to make sure when using an ethernet connection on Sky Glass TV or a puck, to turn off the wifi.

In the Sky Glass TV or puck settings turn wifi OFF under Network whenever connected via ethernet.

Once you have made that change in the settings also, do a settings restart 

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV or Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Johncazz]

Yes I have a sky glass TV but keeps saying I have no internet connection  when I turn it on and both boxes are all showing green lights. 

[MarkGoldsmith]

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@Johncazz wrote:

Yes I have a sky glass TV but keeps saying I have no internet connection  when I turn it on and both boxes are all showing green lights. 

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@Johncazz have you followed the suggestions made by @lettice in the previous reply to your reply?