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Discussion topic: Internet

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This message was authored by: D166

Internet

My internet came back on but when try to watch Tv message comes up no interns I restarted it still no tv

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This message was authored by: MarkGoldsmith

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@D166 wrote:

My internet came back on but when try to watch Tv message comes up no interns I restarted it still no tv


Hi @D166 when you say you restarted the TV, did you use the restart option from the settings menu?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

 

If you did and that didn't resolve it, try also restarting your hub/router by unplugging it for a couple of minutes.

Sky Stream, Sky Glass Air and Sky Broadband customer

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