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Discussion topic: I

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Avatar for Rosemarie72
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This message was authored by: Rosemarie72

Message posted on ‎12 Jan 2026 06:41 PM

I

I can't get my sky tv channels to come up it keeps coming up no signal.  I have switched it off to reboot it but still getting the same 

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Superuser
This message was authored by: mikealanr

Message posted on ‎12 Jan 2026 06:47 PM

Re: I

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rosemarie72 

 

Try powering off your Glass at the mains. Reboot your router and wait for it to come back online. Then power on your TV.

 

If that doesn't work you will need to reset your network and try connecting to WiFi again as per this help article: https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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