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Discussion topic: I have a software error

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Avatar for Markandkim
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This message was authored by: Markandkim

Message posted on ‎03 May 2026 09:46 AM

I have a software error

Nothing is loading.

When we have restarted the glass TV it has told us to do an update, which we have, but it has come up with software error? 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎03 May 2026 11:13 AM

Re: I have a software error

Posted by a Superuser, not a Sky employee. Find out more
@Markandkim wrote:

Nothing is loading.

When we have restarted the glass TV it has told us to do an update, which we have, but it has come up with software error? 

@Markandkim if you are getting a Software error, I'd suggest following the procedure here : https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/sky-glass-software-erro... 

Sky Stream, Sky Glass Air and Sky Broadband customer

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