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Avatar for Tracy193
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This message was authored by: Tracy193

Message posted on ‎04 Aug 2026 10:30 PM

How do I cancel whole home

I have sky glass and am being charged £15 every month for whole home. I only have the main tv,no extra pucks, so I don't understand why I have this. I did contact sky by phone but unfortunately nobody was able to answer my query they just hmmm when I asked to cancel it.

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Message posted on ‎04 Aug 2026 11:41 PM

Re: How do I cancel whole home

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tracy193 

 

See downgrading here: https://www.sky.com/help/articles/change-your-package-2

 

Click "Manage sky TV" > sign in > manage content packs > home setup > whole home > remove whole home > checkout.

 

Or try calling sky again. It should be a simple query for them to answer. Unless they advised your in contract?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎04 Aug 2026 11:41 PM

Re: How do I cancel whole home

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tracy193 

 

See downgrading here: https://www.sky.com/help/articles/change-your-package-2

 

Click "Manage sky TV" > sign in > manage content packs > home setup > whole home > remove whole home > checkout.

 

Or try calling sky again. It should be a simple query for them to answer. Unless they advised your in contract?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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