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Discussion topic: Home move issues

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Avatar for Kb46
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This message was authored by: Kb46

Message posted on ‎02 Aug 2026 02:26 PM

Home move issues

Has anyone had any issues with organizing a home move. Whereby the call handler booked the wrong engineer date (completion date) and to rectify the dates something has happened on our account. After several phone calls and hours speaking to different advisers we still do not have engineer dates. We have now moved and have no services. There is a technical glitch on our account and call handlers are unable to book anything. As they are waiting for the CRS team to fix. Two CRS requests have been rejected adding to further delays. This has been going on 12 days and I'm at my wits end 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎02 Aug 2026 02:46 PM

Re: Home move issues

Posted by a Superuser, not a Sky employee. Find out more

@Kb46 

 

You've posted in the Sky Glass forum, which doesn't require a 'Home Move'.

 

Are you referring to Sky Broadband?

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