HBO Activation

[Hesh76]

I have sky glass and cannot access HBO Max. I subscribe to TNT sports and can view TNT sports but I am prompted to Get Access when trying to view other programs. I have scanned the QR code, provided my email and confirmed with the code sent  to the email but still received the Get Access prompt followed by activate on the sky login.  The sky login says I have an active subscription. How do I get HBO Max to work?

[-Heather-]

Hi @Hesh76, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Hesh76]

I have not heard from the team you escalated this to.  Wehna Nd how do they contact me?

[arcadeavenger]

Hi there, we didn't receive a response in the chat when sending the secure form. I have resent a chat invite for you. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.