HAYU saying GET STARTED even though it’s signed In

[DonnaM71]

Hayu app is driving me mad! I've signed in and it's not letting me watch anything and just says GET STARTED. I've signed out and back in and no difference. Also now being charged for it through SLY MKT £5.99 thought ot was now part of the subscription 🤷‍♀️

[SuperMatt]

Hello there, @DonnaM71. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Fel]

I've had the same issue. Apparenttly i have HAYU as part of my package but i have had to sign up for the 5.99 a month to getit.

[Angel_Aka]

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@Fel wrote:

I've had the same issue. Apparenttly i have HAYU as part of my package but i have had to sign up for the 5.99 a month to getit.

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That's because the Hayu app is not included in any Sky package. 

Hayu content is however available via Sky On Demand if you search for it and have the appropriate subscription.

The benefit of paying for Hayu directly though is that you get the content at the correct frame rate, without any ads and often sooner than Sky get access to it.