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Discussion topic: Glass tv broken

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This message was authored by: Shazjamieson

Glass tv broken

My granddaughter has hit my sky glass tv but the screen is still in tact can it b fixed

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This message was authored by: DaveDrizen

Re: Glass tv broken


@Shazjamieson wrote:

My granddaughter has hit my sky glass tv but the screen is still in tact can it b fixed


How is broken? If it your granddaughter is only very young she must be very stronge  or Sky glass tvs are very fragile.

This message was authored by: GD1

Re: Glass tv broken

Posted by a Superuser, not a Sky employee. Find out more

@Shazjamieson  It will depand on the damage, however if it's the screen that can't be repaired, any accidental damage caused to the set  will need to be covered either out of pocket or via your home insurance if covered.

 

https://www.sky.com/help/articles/sky-glass-tv-repairs

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: TimmyBGood

Re: Glass tv broken

Posted by a Superuser, not a Sky employee. Find out more

@Shazjamieson wrote:

My granddaughter has hit my sky glass tv but the screen is still in tact can it b fixed


Essentially no: not if the panel is damaged (cracks or LCD rupture) which is visible when it's switched on.

 

Basically Sky doesn't do repairs anyway: hardware is swapped out if it fails under warranty, but that doesn't cover accidental or deliberate damage.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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