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This discussion topic has been answered Discussion topic: Glass & Stream: Voice Search Displaying please wait error message

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎01 Apr 2026 10:33 PM

Re: Glass Voice search issues

Posted by a Superuser, not a Sky employee. Find out more

I've just had the exact issue searching for the HBO Max series "Neighbors" via voice search at 22:29 tonight.

 

When searching it just gets stuck with "please wait", however when i pressed the voice button and tried the search again, it then loaded the results as expected.

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Message posted on ‎01 Apr 2026 10:36 PM

Re: Glass Voice search issues

Posted by a Superuser, not a Sky employee. Find out more

@lettice 

 

please can you somehow merge this thread with thread below 

 

https://helpforum.sky.com/t5/Sky-Stream/Please-wait-voice-search/m-p/5244627#M72760

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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This message was authored by: Jporch316

Message posted on ‎01 Apr 2026 10:38 PM

Re: Glass Voice search issues

Posted by a Superuser, not a Sky employee. Find out more

Just as an extra I tried a voice search on one of my pucks for "hoppers" at approx 10.05pm 1st April 

 

got the same please wait message. Pressing home then repeating the search got me some results 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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This message was authored by: KevNewMedia

Message posted on ‎02 Apr 2026 08:31 AM

Re: Glass Voice search issues

Posted by a Sky employee

Thank you for the updates, everyone.

 

If you could continue to provide the information I've requested in the answer here, that will help the investigation 🙂

Thanks
Kev
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Message posted on ‎02 Apr 2026 08:33 AM

Re: Glass Voice search issues

Posted by a Superuser, not a Sky employee. Find out more

@KevNewMedia 

 

Is it possible to change the title of the main thread and remove "glass" or add "stream" so it covers both devices ? 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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Message posted on ‎02 Apr 2026 08:35 AM

Re: Glass Voice search issues

Posted by a Sky employee
@Jporch316 wrote:

@KevNewMedia 

 

Is it possible to change the title of the main thread and remove "glass" or add "stream" so it covers both devices ? 

No problem, that's it updated @Jporch316 

Thanks
Kev
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Message posted on ‎04 Apr 2026 07:58 PM

Re: Glass Voice search issues

Just now 07:55 04th April 2026 searched for now you see me and got this.  I get this regularly when using voice search and a dirty sear works.  I also get please wait when it boots up if turned off at the wall and full resets still produce the same

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Message posted on ‎04 May 2026 09:08 PM

Re: Glass Voice search issues

Having the issue now voice searched for " the paradise" and all I got was the spinning search wheel

Sky Glass 55 Gen 1 and x3 Pucks Download 900 upload 900
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Message posted on ‎04 May 2026 09:10 PM

Re: Glass Voice search issues

Posted by a Superuser, not a Sky employee. Find out more
@Dazzar51 wrote:

Having the issue now voice searched for " the paradise" and all I got was the spinning search wheel

@Dazzar51 

 

It's been a little better for me lately - it was constant a month or so ago - now it's just the first search ..... after pressing home and trying again it seems to work 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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Message posted on ‎06 May 2026 08:51 PM

Re: Glass & Stream: Voice Search Displaying please wait error message

This is happering to me too, I useally turn the puck off for 30 seconds to 1 minute and then power it back on wait for it to boot and then voice works OK after, werid... 🙂

I am Neurodivergent... 🙂

I am not a Sky Engineer but at one time wanted to be one or a BT Engineer... 🙂

I like working things out like its a puzzle... 🙂

I was a PC Engineer and fix peoples PCs by going to there house, Windows XP was known to slow down PCs over time and clog up the PCs RAM and its start-up and had to reinstall it for the customer, the only way you could fix WinXP.

I now work on Mini Retro Consoles(replica retro consoles and computers) and modify them with PCUAE
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