Glass Voice search issues

[MarkGoldsmith]

I've just had the exact issue searching for the HBO Max series "Neighbors" via voice search at 22:29 tonight.

When searching it just gets stuck with "please wait", however when i pressed the voice button and tried the search again, it then loaded the results as expected.

[Jporch316]

@lettice 

please can you somehow merge this thread with thread below 

https://helpforum.sky.com/t5/Sky-Stream/Please-wait-voice-search/m-p/5244627#M72760

[Jporch316]

Just as an extra I tried a voice search on one of my pucks for "hoppers" at approx 10.05pm 1st April 

got the same please wait message. Pressing home then repeating the search got me some results 

[KevNewMedia]

Thank you for the updates, everyone.

If you could continue to provide the information I've requested in the answer here, that will help the investigation 🙂

[Jporch316]

@KevNewMedia 

Is it possible to change the title of the main thread and remove "glass" or add "stream" so it covers both devices ? 

[KevNewMedia]

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@Jporch316 wrote:

@KevNewMedia 

Is it possible to change the title of the main thread and remove "glass" or add "stream" so it covers both devices ? 

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No problem, that's it updated @Jporch316 

[Lambo3]

Just now 07:55 04th April 2026 searched for now you see me and got this.  I get this regularly when using voice search and a dirty sear works.  I also get please wait when it boots up if turned off at the wall and full resets still produce the same

[Dazzar51]

Having the issue now voice searched for " the paradise" and all I got was the spinning search wheel

[Jporch316]

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@Dazzar51 wrote:

Having the issue now voice searched for " the paradise" and all I got was the spinning search wheel

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@Dazzar51 

It's been a little better for me lately - it was constant a month or so ago - now it's just the first search ..... after pressing home and trying again it seems to work 

[spannernick1]

This is happering to me too, I useally turn the puck off for 30 seconds to 1 minute and then power it back on wait for it to boot and then voice works OK after, werid... 🙂

[Clarabella72]

We only received our gen2 Glass TV on Thursday and now today (Sunday) we're getting this same message and unable to search. We've also lost all the programmes saved to our playlists. 

[Jporch316]

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@Clarabella72 wrote:

We only received our gen2 Glass TV on Thursday and now today (Sunday) we're getting this same message and unable to search. We've also lost all the programmes saved to our playlists. 

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Mine seems to work on the second try - so first effort fails press home then try again 

[Jporch316]

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@Clarabella72 wrote:

We only received our gen2 Glass TV on Thursday and now today (Sunday) we're getting this same message and unable to search. We've also lost all the programmes saved to our playlists. 

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@Clarabella72 

If it fails constantly try the following 

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.

[Clarabella72]

Hi, thanks for replying. I tried your suggestion but no change. The gen2 has a white standby light - it was never red?

[Jporch316]

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@Clarabella72 wrote:

Hi, thanks for replying. I tried your suggestion but no change. The gen2 has a white standby light - it was never red?

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Ye sorry they changed the standby light colour between gens