Freezing apps and TV

[Graham1968]

I am sick of the freezing of apps and the TV so frequently. Lost count how many times I am having to switch the power off at the wall to reset it all. Thinking of giving up on Sky Glass. Nowhere near as good as Sky Q. Help!!!

[Jporch316]

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@Graham1968 wrote:

I am sick of the freezing of apps and the TV so frequently. Lost count how many times I am having to switch the power off at the wall to reset it all. Thinking of giving up on Sky Glass. Nowhere near as good as Sky Q. Help!!!

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Hi

can you go into the glass Netflix app and go to get help where you can run the network check to see the internet speed you are getting 

glass needs at least 30mb to run optimally 

[Graham1968]

I'm getting 130mpbs. Presume this is way above what's required 

[Jporch316]

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@Graham1968 wrote:

I'm getting 130mpbs. Presume this is way above what's required 

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It is

how are you connected ? Ethernet or WiFi ?

[Graham1968]

WiFi 

[Jporch316]

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@Graham1968 wrote:

WiFi 

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any boosters or extenders ? These can cause some issues 

Can you temporarily run an ethernet cable from device to router and see if the issue persists ? 

if it does I can escalate your post to the online sky support team 

[Graham1968]

Nothing else. Can't run an Ethernet cable as the distance is too far. Plus the whole reason for the steaming was to run it through WiFi. 

[Jporch316]

@Graham1968 

I have escalated your post to the online sky community support team ... please lookout for an invitation to chat 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Graham1968  an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.