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Discussion topic: Freeze picture

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This message was authored by: DJeff80

Freeze picture

I would say anyone.. how many of you are getting a maybe 10 second freeze on any of the sports channels? 
The picture freezes the commentary goes on.. 

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This message was authored by: laheca937nadir

Re: Freeze picture

This is quite a common issue, please suggest me if you find any solution for it.

This message was authored by: Chrisee

Re: Freeze picture

Posted by a Superuser, not a Sky employee. Find out more

@laheca937nadir & @DJeff80 most common cause is poor WiFi dignal strength you can check this simply by going into the Network part of the settings. To stream livecsport in UHD requires a good steady WiFi connection free from interference.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: DJeff80

Re: Freeze picture

Yea it's not that... I'm connected via the ethernet cable so nothing to do with WiFi 

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