Fraudulent contract

[LizzMackay]

I used to have a sky TV contract but have since rented out my house to tenants. They have now taken out a sky glass contract in my name. I am having no luck  with Sky unlinking this with either Sky Glass or Sky Tech. Am very concerned and looking for any advice.

[TimmyBGood]

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@LizzMackay wrote:

They have now taken out a sky glass contract in my name. 

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If you mean you are paying for it, then that's presumably a criminal act and should be treated accordingly.  I'd imagine there's also identity fraud involved as they shouldn't have been able to place such an order (unless you gave them access)

[Mark39]

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@LizzMackay wrote:

I am having no luck  with Sky unlinking this with either Sky Glass or Sky Tech. 

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What have they said?

[TimmyBGood]

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@Mark39 wrote:

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@LizzMackay wrote:

I am having no luck  with Sky unlinking this with either Sky Glass or Sky Tech. 

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What have they said?

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If the tenants have enough control of the account to place such an order, they may well have effectively removed @LizzMackay from being a contact Sky will listen too: that's why I'd suggest it's now a criminal law issue.

[LizzMackay]

Thank you. I can see the contract on my Sky Account between Sky / my name and the tenants name but I obviously never signed up. I can't understand why Sky would have allowed this without my permission? ! 

[LizzMackay]

The direct debit is with the tenant.

[TimmyBGood]

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@LizzMackay wrote:

I can't understand why Sky would have allowed this without my permission? ! 

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That's my point: they would only do so if they believed it was yourself placing the order.  A particular concern would be that Glass is typically purchased on a two or four year loan agreement for which you ar now responsible.

[LizzMackay]

I know. I have spoken to Sky re my concerns & they say they cannot unlink the contract. I can only imagine the tenant used my details as they had no credit check but I'm still at a loss how Sky allowed this without my permission. Have raised a complaint a few days ago but have no feedback and am very concerned re my liability.

[TimmyBGood]

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@LizzMackay wrote:

 I'm still at a loss how Sky allowed this without my permission. 

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That's why I'm suggesting it's identity fraud.