Discussion topic: Flood damag

This message was authored by: Carmel72 · ‎18 Jan 2026

My home has been flooded and all of my sky equipment is damaged. It is covered by insurance but how do I suspend my subscription till I move back into my home ?

This message was authored by: GD1 · ‎18 Jan 2026

@Carmel72 If you're in a minimum term Sky may not allow you to pause/suspend a TV subscription.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: SKY1992bf · ‎18 Jan 2026

@Carmel72 for clarity you cannot withhold payments whilst you wait to return

you will either have to continue paying or cancel if outside a minimum term or with Skys permission if still in contract

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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Discussion topic: Flood damag

Flood damag

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