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Discussion topic: Fitting Power cable

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This message was authored by: Joan0709

Message posted on ‎06 Mar 2026 12:14 PM

Fitting Power cable

.y power cable has come out fro. U Der sky glass TV.    It us impossible to put back in.   What is the corre t way to put cable back in?

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Message posted on ‎06 Mar 2026 12:41 PM

Re: Fitting Power cable

Posted by a Superuser, not a Sky employee. Find out more

@Joan0709  The power cable on Glass TV's are 2 pin, it doesn't make any difference which way it's plugged in to the TV.

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This message was authored by: Joan0709

Message posted on ‎06 Mar 2026 12:58 PM

Re: Fitting Power cable

I cannot get the cable in....my fingers are too fat.  And your working blind.  As the TV is on the wall. 

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Message posted on ‎06 Mar 2026 01:35 PM

Re: Fitting Power cable

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@Joan0709 wrote:

I cannot get the cable in....my fingers are too fat.  And your working blind.  As the TV is on the wall. 

If the TV is wall mounted, and you are unable to access the port to plug the power cable back in, then you would need to unmount the TV from the wall, reconnect the plug and then put it back on the wall.

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Message posted on ‎06 Mar 2026 04:36 PM - last edited: ‎06 Mar 2026 04:39 PM

Re: Fitting Power cable

Posted by a Superuser, not a Sky employee. Find out more

@Joan0709 

 

Unfortunately if you've chosen to have the set wall-mounted on a fixed bracket then there's no alternative to removing it (and Sky won't offer any assistance)

 

The official Sky Glass Gen 2 and Glass Air wall mount will move away from the wall on a swivel.

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