Discovery + not working after change

[Rob716]

A year ago I changed from Q to Glass. Ever since I haven't been able to use Discovery+ app. I sign in then it wants me to pay for a package but I should get it free. 
Sky say it's a Discovery problem and yes you guessed Discovery say it's a Sky problem. Both have put it to back teams that never seem to get back to me. 
Sky gave me a partner ID to give Discovery but they say no account listed for that. 
Discovery say Sky need to remove the Discovery link and re-add it Sky say Discovery need to delete my account so I can add a new one and I'm stuck in the middle going round in ever decreasing circles. 

Anyone had this and been able to sort it. 
Thank you in advance. 

[J_ham]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141