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Discussion topic: Disappointed

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This message was authored by: Ziggy21

Message posted on ‎17 Aug 2026 09:26 PM

Disappointed

I am day two in to having sky glass and so far I am very disappointed. Programmes constantly freeze I feel I have gone backwards. 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎17 Aug 2026 09:31 PM

Re: Disappointed

Posted by a Superuser, not a Sky employee. Find out more

@Ziggy21  what is your download speed and how are you connected WiFi or Ethernet? If the former try the latter has that can give a more stable connection than WiFi which can fluctuate 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: Ziggy21

Message posted on ‎17 Aug 2026 09:38 PM

Re: Disappointed

Would 151 be about right 

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This message was authored by: MarkGoldsmith

Message posted on ‎17 Aug 2026 09:43 PM - last edited: ‎17 Aug 2026 09:43 PM

Re: Disappointed

Posted by a Superuser, not a Sky employee. Find out more
@Ziggy21 wrote:

Would 151 be about right 

How did you check the download speed?

 

To test the download speed from the Sky Glass you need to open the Netflix app on it, go to Help -> Check Your Network and it will run a diagnostic and show you the download speed from the Glass.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: GD1

Message posted on ‎17 Aug 2026 09:43 PM

Re: Disappointed

Posted by a Superuser, not a Sky employee. Find out more

@Ziggy21  What speed is your Sky Glass getting?  Open the Netflix app no  Glass, go to Get Help, run connection test, it will report the speed it is getting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎17 Aug 2026 09:58 PM

Re: Disappointed

113.56 mbps

 

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This message was authored by: 2muchTV

Message posted on ‎18 Aug 2026 05:20 AM

Re: Disappointed

@Ziggy21 wrote:

I am day two in to having sky glass and so far I am very disappointed. Programmes constantly freeze I feel I have gone backwards. 

Remember, you  have 31 days to evaluate if Glass is for you for the long term or decide  to return it at a cost of £25.

 

Best of luck whatever you decide.

Former Sky HD+, Q and Stream customer
Now TV Sports + Entertainment + Cinema + Ultra Boost @ £31 pm (till October 2026)
2 x FTTP lines: Digi £15 pm 900/900 & Aquiss £36pm 80/20
Connected in dual WAN to 3 x Asus XT9 mesh & 2 x Asus RT-AC58U
65" Samsung S92C OLED TV
6 other streaming TVs
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