Hi @Jcampbell3869
Try on the website instead of the app or vice versa. See: https://www.sky.com/help/articles/sign-credit-agreement-sky-glass
You need to be signed in with the same Sky ID as the order was placed. See the "Problems Signing your CCA" section of that link for more things to try.
Failing that you will need to call sky for assistance as we are fellow customers here on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
