Continue Watching Issues with Amazon Prime

[bert0477]

I am having issues with continue watching. 
 Shows are not removing once I've finished the season. Especially with Prime shows. 
 I finished Fallout 3 weeks ago and it is still on continue watching even though I've watched them all.
I signed up to Disney through Sky 2 days ago and the shows I'm watching on Disney are not showing on Continue watching. 

 Contacted Sky and done all the resets and refreshes and I've even done a factory reset and I'm still having the same issues. 

Moderator Actions: Retitled thread to better reflect issue.
 

[Jo53-phw]

Great to see Disney shows finally appearing in Continue Watching. The problem now seems to be to get them to drop off CW. Got a few that won't budge, anyone else having this issue?

I've also noticed Amazon Prime shows no longer appearing in CW. Or again they do appear but won't go once watched. 

[Jporch316]

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@Jo53-phw wrote:

Great to see Disney shows finally appearing in Continue Watching. The problem now seems to be to get them to drop off CW. Got a few that won't budge, anyone else having this issue?

I've also noticed Amazon Prime shows no longer appearing in CW. Or again they do appear but won't go once watched. 

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I've lost my paramount plus shows from the CW rail once Disney was added 

[bert0477]

Disney is not showing in my Continue watching. 
 I have multiple shows I'm watching that are not there. 
 Had issues with Prime shows not going once I've finished them recently 

[Me134]

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@bert0477 wrote:

Disney is not showing in my Continue watching. 
 I have multiple shows I'm watching that are not there. 
 Had issues with Prime shows not going once I've finished them recently 

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I'm on Q but it should be the same, they'll only appear in the continue watching row when you've actually watched something since the addition of Disney+

Anything else would just clog up the row with stuff you've watched previously from the app.

[lettice]

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@Jporch316 wrote:

I've lost my paramount plus shows from the CW rail once Disney was added 

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Have not seen any issues with Paramount + or Disney+ showing correctly on my Continue watching.

Or for that matter any other apps or Sky On demand content.

Disney + was added to continue watching about a week ago ahead of yesterdays launch.

Also, the Disney+ app version has not changed since the launch. Last update for the app was end of Feb.

You may have tried, but all I could suggest is doing a settings restart of all your Sky Glass and Stream devices and maybe a broadband router/hub restart.

Or even, maybe an apps refresh.

[bert0477]

I've tried all of that multiple times. 
 I've even tried a force update to see if that works and Disney is still not showing on my Continue Watching Rail. 

[Mr+Ripley]

  @Jo53-phw  Not sure if this will help, it's something I posted on another thread for someone who was having the same issue:

If you can, log in to your D+ account online. There you should see your Continue Watching list. In the top right-hand corner of your film or TV show, hover over it & you should see a minus sign. Click on that & it will ask you if you want to remove it. Follow the instructions.

[Jo53-phw]

Thanks, I'll keep that in mind.

I rewatched through the shows (ran them forward then let them play for a few minutes) they have now cleared. Maybe just first day teething issues. 

Still can't get Amazon shows to appear on the CW Rail though. @KevNewMedia if this something that can be looked into, that would be great! 

[LJB-C]

Hi @bert0477, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Jayboy1990]

My continue watching has stopped tracking or showing programmes/films from Prime, Apple TV and Disney.

Re. Disney, i dont know if this has ever worked.

Prime and ATV have always worked but no longer.

I have done reboots, refreshed apps. But nothing is getting it to work.

Please help

[_Claire]

Hi @Jayboy1990 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Jayboy1990]

Thanks, I have sent a message 😃

[Jo53-phw]

@Jayboy1990 Did you get a response/fix to this? I'm having the same issues. 

[Jayboy1990]

Hi

no nothing, although my Apple TV+ and Disney are now tracking. 

Prime is not fixed