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Discussion topic: Connection issues to sky glass

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Message posted on ‎13 Jul 2026 10:41 PM

Connection issues to sky glass

Connection issues to sky glass 

 

broadband and WiFi seem ok but tv's often freeze or lose signal. We already have a booster. 

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Avatar for Me134
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Superuser
This message was authored by: Me134

Message posted on ‎14 Jul 2026 07:42 AM

Re: Connection issues to sky glass

Posted by a Superuser, not a Sky employee. Find out more
@JIH wrote:

Connection issues to sky glass 

 

broadband and WiFi seem ok but tv's often freeze or lose signal. We already have a booster. 

Is the TV in the same room as the hub? If so can you connect it the hub via an ethernet cable (always the best option)?

 

If it's in the same room as the booster (is this a Sky booster?) then make sure that the booster is roughly halfway between the hub and the TV to maximise the signal.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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Message posted on ‎14 Jul 2026 07:49 AM

Re: Connection issues to sky glass

Posted by a Superuser, not a Sky employee. Find out more

@JIH the Glass TV has a useful WiFi signal strength measure in its Network Settings. If that is showing as excellent or good then your extender is too far from the hub - the extenders can only relay thecsignal they receive. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎14 Jul 2026 07:59 AM

Re: Connection issues to sky glass

Posted by a Superuser, not a Sky employee. Find out more
@Chrisee wrote:

@JIH the Glass TV has a useful WiFi signal strength measure in its Network Settings. If that is showing as excellent or good then your extender is too far from the hub - the extenders can only relay thecsignal they receive. 

That is useful, every day really is a school day.

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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