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Discussion topic: Connection issue
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This message was authored by: wiganbhoy
Message posted on 15 Mar 2026 08:47 PM
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Connection issue
Intermitting lose signal 5 seconds of so blank screen then comes back
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This message was authored by: mikealanr
Posted by a Superuser, not a Sky employee.
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Message posted on 15 Mar 2026 09:55 PM
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Re: Connection issue
Hi @wiganbhoy
You will need to provide more information for the community to assist. But in the 1st instance turn your TV off at the mains, power down your router, power back on and wait for internet to become available and then power your TV back on.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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