Hi @Gillian51
Sorry you post isn't overly clear. Do you have Sky Business broadband or other broadband? Sky Glass works on any WiFi connection and doesn't require Sky's service.
If you were previously connected to sky broadband (or any other for that matter), you need to connect it to your new WiFi SSID and enter the password. If you are having issues try resetting the network connection as per this guide: https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm
If you are stuck at a particular step please post back and the community will do it's best to assist.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
