Complaints

[CA603]

Has anybody had issues with charges for sky glass. I need to contact someone but the not having any success with either phone or email

[GD1]

@CA603  Sky don't use email as a form of contact so have no idea who or what you've been emailing.

What are the issues you have with Sky Glass charges?  Perhaps the community can help ?

[CA603]

I have been charged for a damaged sky glass tv but not been given proof and when I call I get no help other than an email address

[GD1]

@CA603  There's obvioulsy more to this than you've posted, who damaged it?  Sky, You, the Courier?

If it's in your ownership was it delivered damaged?   Was it a return to Sky?  did you take photos before it was returned to show no damages?

[CA603]

It was returned to sky and had no damage when it left the property (took photos) but sky are saying it was damaged and have charged £509 for it. This has been automatically taken from account without proof of damage

[GD1]

@CA603  Have you raised a formal complaint?  https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/