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Discussion topic: Cannot entwr pin
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This message was authored by: John1504
Message posted on 09 Apr 2026 09:51 PM
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Cannot entwr pin
My sky glass showef a technical fault. Tried rebooting, now cannot get passed entering new pin
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This message was authored by: mikealanr
Posted by a Superuser, not a Sky employee.
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Message posted on 09 Apr 2026 10:42 PM
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Re: Cannot entwr pin
Hi @John1504
We're you in the process of setting up Glass or was it working previously?
When you say reboot do you mean power cycle or forced recovery process?
Your default pin is ually the last 4 digits of the phone number on the account.
https://www.sky.com/help/articles/your-sky-glass-pin
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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