1

This discussion topic has been answered Discussion topic: Can't purchase SkyGlass

Reply
Answered - Go to Answer
Avatar for Victoria4826
Level 1 icon
What's this?
This message was authored by: Victoria4826

Message posted on ‎04 Aug 2026 12:28 PM

Can't purchase SkyGlass

I tried to purchase SkyGlass as an upgrade. I got all the way through the process, gave all my payment details and arranged the delivery date, and then at the end the site says 'having technical difficulties and can't complete the purchase.' I've tried a few times over the last month. There seems to be no method of contacting support as the chatbot doesn't work either. Do i have to phone and speak to someone? It shouldn't be this difficult to buy something.

Report post
Post 1 of 2
208 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎04 Aug 2026 04:01 PM

Re: Can't purchase SkyGlass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Victoria4826 

 

Yes you will need to call sky. We are fellow customers here on the community. Or you can visit a Sky store, retail stand or Currys store.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 2 of 2
181 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎04 Aug 2026 04:01 PM

Re: Can't purchase SkyGlass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Victoria4826 

 

Yes you will need to call sky. We are fellow customers here on the community. Or you can visit a Sky store, retail stand or Currys store.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
182 Views
0 Likes
Reply

Did this answer not help you?
Reply
Answered - Go to Answer