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Discussion topic: Buffering on Sky Glass

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This message was authored by: EricaW

Buffering on Sky Glass

Are people still having problems with Sky Glass buffering all the time even though the diagnostics say the wifi connection is good.  I have sky broadband as well.

 

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This message was authored by: Angel_Aka

Re: Buffering on Sky Glass


@EricaW wrote:

Are people still having problems with Sky Glass buffering all the time even though the diagnostics say the wifi connection is good.  I have sky broadband as well.

 


Have you run a speed test via the Netflix app on your Glass TV? It is the only way to find out the speed actually being received by the TV, not what Sky's diagnostics say the speed is. 

Open Netflix and navigate to the get help menu, top left by clicking on your profile avatar. Once there, run a network check and see what speed is reported. Ideally you need an absolute minimum of 25Mbps but preferably a lot more. 

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