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Discussion topic: Browned off

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This message was authored by: Eddie_B

Browned off

Television keeps going grey whil watching programs also sound comes and goes broadband is showing excellent network any suggestions would be much appreciated.
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This message was authored by: mikealanr

Re: Browned off

Posted by a Superuser, not a Sky employee. Find out more

Hi @Eddie_B 

 

The signal strength isn't a great measure, it's the throughput that counts. What broadband speed do you get? And what speed is your Glass getting?

 

You can check this in netflix > profile pic > get help > connectivity check. Sky say you need 25Mbps for HD and 30Mbps for UHD.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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