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Discussion topic: Blank sc

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Avatar for Terry148
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This message was authored by: Terry148

Message posted on ‎19 Jan 2026 05:17 PM

Blank sc

I am unable to get any live tv channels, on demand and internet works ok. After about two minutes of a black screen a message appears saying there is a technical issue please try later. This has happened multiple times now 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎19 Jan 2026 06:53 PM

Re: Blank sc

Posted by a Superuser, not a Sky employee. Find out more

Hi @Terry148 

 

Have you rebootee in the first instance? (Settings > System Management> Resets & Updates > Reboot).

 

Also check the speed you are getting in Netflix (Profile Pic > Get Help? > Connectivity Check) - Sky say you need 25Mbps for HD and 30Mbps for UHD.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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