On what device are these apps on, Sky Q, Glass or Stream ?
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The standard answer is reboot and run an app refresh in settings often told it takes 24 hours but when running a refresh with one of the tech team it took around 15 mins. Hit refresh but stay on that screen once refresh complete the home screen will appear.
I have constant issues with Paramount and 5, 4 was playing up last night but I think that was 4 not Sky.
Posted by a Superuser, not a Sky employee. Find out more
@RedBazUtd Your duplicate thread has been removed as you already raised the same issue here and have received replies.
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
I am facing the same issue, it freezes every 5 minutes. On BBC Iplayer it keeps buffering or giving an error message. If I'm on TV like a Cbeebies this morning I get a blue screen after 5 minutes the connection seems to keep getting lost
@Zophia how are you testing that? The only decent indication of the internet speed on a Sky Glass currently is to run the network speed check through the Netflix app on the Glass.
Sky Stream, Sky Glass Air and Sky Broadband customer
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Signed out of Netflix but won't let me sign back in.should be the same email as sky?,as when trying this email it says no account is known with this email
Signed out of Netflix but won't let me sign back in.should be the same email as sky?,as when trying this email it says no account is known with this email
