Hi @Ssamantha
Removing it will take it from your account and your "my sky" should say when this will be removed. However when you say it's not working, please can you describe in what way it's not working? Is it apps or sky content? Etc etc.
It works as described here: https://www.sky.com/help/articles/ad-skipping-sky-glass
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
