Access to Paramount

[Graham-PC2]

I pay quite a lot for Sky Glass and a range of viewing options - main TV in Garden Office and 2 x Puck connectors in bedroom and lounge.  Paramount + is in that list of options on all TVs:

After a spell not watching Paramount I returned to find I had to log in ( even resetting the password) but then had to choose which plan to pay for.

Had a wasted chat with the VirtualAssistant which went nowhere so phoned up and spoke with a technician who kept trying to get me to log in after three attempts all with the same result I pointed out that it must be something at Sky end that needed switching on . I agreed to re-boot the puck and as that takes a while he said he would call me back in 10 minutes... 10 hours later still, waiting for that call but still unable to watch a channel I am paying for.

Very poor service.

[mikealanr]

Hi @Graham-PC2 

What happens if you try and relink your sky and paramount accounts? Also is it still showing an active subscription in sky marketplace? Just as an FYI this is a customer helps customer community so your not speaking to sky by posting here nor can they identify your account off the back of a post.

MikeAlanR

[Graham-PC2]

Nightmare ongoing - three telephone support calls later categorically told I must add credit card details but definitely will not be charged for Paramount as it is already in my package. Queried why needed when SKY have direct Debit facilities to take the £127 every month (including the Paramount package) In desperation give in and add card only to read that my £0 charge package has been replaced with a £5.99 charge on the card - and still unable to actually watch Paramount

[Coley-W95]

Hi there @Graham-PC2. Sorry to see that you've been experiencing issues with accessing Paramount+. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141