Discussion topic: A few problem!!

This message was authored by: Maclellan4 · ‎27 Aug 2026

We don't think we have connected the sky glass TV properly as we still need the sky Q box.

our other TV can only access teristoral TV, say need to upgrade our subscription.

Our WIFI does not match our new wireless name.

This message was authored by: GD1 · ‎27 Aug 2026

@Maclellan4 Did you fully setup Sky Glass by following the on screen setup process? https://www.sky.com/help/sky-tv/sky-tv-glass/setting-up-sky-glass/articles/setting-up-sky-glass

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: oj01 · ‎28 Aug 2026

@Maclellan4 wrote:
We don't think we have connected the sky glass TV properly as we still need the sky Q box.
our other TV can only access teristoral TV, say need to upgrade our subscription.
Our WIFI does not match our new wireless name.

You can't have both Sky Glass and Sky Q. If you've recently got Sky Glass, your Sky Q subscription will have been cancelled.

Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off

Discussion topic: A few problem!!

A few problem!!

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