sky glass no credit agreement received

[sarah59]

I have not received my credit agreement for sky Glass which should of been delivered this Friday 11th and now this has been cancelled by Panther or Sky?

I still want this to be delivered please help.

[Chrisee · Accepted solution]

@sarah59 you will need to check with Sky yourself by calling them but where this happened in the past it has been because the customer failed the second manual affordability check run after order acceptance. Sky's system dont seem tell the customer directly this has happened. Sky wont tell you why they have made the decision if it applies in your case.