@Brian999
It's delivery by non-Sky courier driver(s), not an 'engineer on site' visit, and the drivers don't set up Stream pucks.
If you paid extra for the Premium delivery service at point of order you get the Glass television carried to a particular room, unboxed, put on its stand and lifted onto furniture, with the packaging being removed if you request this. Without the Premium service the couriers can legitimately just leave the set at the doorstep.
This wasn't the case with the Gen 1 model where delivery, unboxing, stand assembly, furniture placement and carton removal were included in the hardware purchase price (but presumably dented the Sky profit margin)
The operational model for Glass & Stream is fundamentally different to the historic Sky broadcast platforms and there's neither initial or ongoing 'engineer' support for them at all, mostly because the absence of satellite dish and associated feed cabling means there's no need to employ, train and insure skilled (and expensive) personnel to wield ladder, signal meter and drill.
https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
