Hi @andy8857
How long have you had Glass? If you are in the first 31 days you can reject and go back to Q. However you will need to speak to Sky customer services as we are all customers here.
Glass requires a strong and stable internet connection to work, I'm with BT and havent suffered any such issues. It might be worth connecting via ethernet, or power line adaptors, or seeing if your ISP can give you WiFi extenders.
In terms of series not appearing, as there is no physical recording the system relies on a lot of meta data being passed from broadcasters and back, and sometimes it does go wrong. Usually the series appear when available on the relevant app, but this varies broadcaster to broadcaster.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
