YouTube not playing 4k

[Johnr787]

Whenever I play a 4k video the viewpoint only says  1920X1080 even though I have sky broadband connected to the device via Ethernet 4k plays fine on sky's own content 

[Anonymous]

@Johnr787 Is 4K only for YouTube Premium customers? I don't use it so don't know but that would be my initial thought.

[Johnr787]

4K loads on my other devices perfectly just an issue with the sky app 

[Jporch316]

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@Johnr787 wrote:

Whenever I play a 4k video the viewpoint only says  1920X1080 even though I have sky broadband connected to the device via Ethernet 4k plays fine on sky's own content 

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@Johnr787 

when playing a video go to the settings on the menu by pressing in the centre button on the remote. The first setting is called quality.  You can change the resolution of the video in here 

edit - if the 4k option isn't showing it's because the video wasn't recorded in 4k

[ozsat]

Can you provide an example asset ?

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@Johnr787 wrote:

Whenever I play a 4k video the viewpoint only says  1920X1080 even though I have sky broadband connected to the device via Ethernet 4k plays fine on sky's own content 

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[Johnr787]