Discussion topic: Whilst trying to set up sky glass it connected to a free WiFi and won’t set up

This message was authored by: Demia · ‎02 Nov 2025

Anyone know how to reset it I've tried everything it won't let me set up on the free wifi on the street and it won't give it a option to connect to my wifi

This message was authored by: mikealanr · ‎03 Nov 2025

Hi @Demia

If you device set up? I.e. can you get to home screen and access the settings? If so you need to go Settings > Network > Network Connection> Reset.

If you are stuck on step up you need to hard reset your Glass by following the steps here: https://www.sky.com/help/articles/setting-up-sky-glass-network-setup

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Demia · ‎03 Nov 2025

I've reset many times the tv hasn't even been set up yet I rang sky today they said can take up to 13 days to sort out if they can't they'll have to replace, they said it hasn't activated from their end but my argument is why won't it let me set it up??

Discussion topic: Whilst trying to set up sky glass it connected to a free WiFi and won’t set up

Whilst trying to set up sky glass it connected to a free WiFi and won’t set up

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Re: Whilst trying to set up sky glass it connected to a free WiFi and won’t set up

Re: Whilst trying to set up sky glass it connected to a free WiFi and won’t set up

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