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Avatar for JohnnyK0125
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Message posted on ‎17 Oct 2025 10:49 PM

Where do I find my basket?

I want to cancel my ad skipping but to do so you have to log out via the basket, which doesn't seem to exist. I know Sky make it as difficult as possible to cancel anything but this is ridiculous.

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Message posted on ‎17 Oct 2025 11:08 PM - last edited: ‎17 Oct 2025 11:11 PM

Re: Where do I find my basket?

Posted by a Superuser, not a Sky employee. Find out more

Hi @JohnnyK0125 

 

https://www.sky.com/help/articles/ad-skipping-sky-glass

 

Click change TV pack in that link > manage content packs > home set up >ad skipping > click already yours > remove

 

You then get a green view basket bar at the bottom. Click it > confirm changes button.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Message posted on ‎17 Oct 2025 11:08 PM - last edited: ‎17 Oct 2025 11:11 PM

Re: Where do I find my basket?

Posted by a Superuser, not a Sky employee. Find out more

Hi @JohnnyK0125 

 

https://www.sky.com/help/articles/ad-skipping-sky-glass

 

Click change TV pack in that link > manage content packs > home set up >ad skipping > click already yours > remove

 

You then get a green view basket bar at the bottom. Click it > confirm changes button.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: JohnnyK0125

Message posted on ‎18 Oct 2025 10:36 AM

Re: Where do I find my basket?

Thank you Mikealanr. Yesterday when I tried there was no green bar appearing. Using your link seemed to do the trick.

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