Very under whelming.

[jenks-ho]

Had 65" for 3 days now and am very unimpressed and was wondewring what other first impressions were?

As far as I can tell the only benefit over SkyQ is sky Cinema streaming rather than downloading and one less cable to hide..

The problems that I have with it are:

• Cannot watch local ITV news via playlist even though it it says it's been added.
• The same is true for Darts (and I expect all live sports on ITV).
• The picture quality is not very good. The picture on my LG via puck is much better.
• The puck is unreliable, ITVX would not load on the puck but worked on the Glass.
• Because of the darts issue, we had to watch via ITX app. When fast forwarding through the chaff to get to the matches it does not show any video so finding the right place is a lottery.(I know this is ITVX rather than glass but this is not an issue on Q because we could record the program and not need ITVX at all).
• the UI is overly complicated. it feels thay are trying to cram too much into one place.

The reality is that the only "live" content we watch is football so the idea of having a streaming platform rather having to record everything along with ultra HD in other rooms were the reasons for going the glass route. However, the reality is that the playlist is just an index to iplayer/ITVX/My5 etc apps so it does not give the same seamless experience as Q. If there is content only available on ITVX etc then I could just use the app on Q .

My feeling is that this could be a very good platform - one day.  For now I will be going back to SkyQ, at least 4 days is well within the returns limit.

Just wondered what other gotchya's peop[le have found and what the overall experience has been. 

[Jporch316]

Itv is probably one of the channels that doesn't cloud record 

you can get a lot of content to cloud record by adding the show to your planner from the tv guide in advance. You can easily see what has cloud recorded as it will state recorded on the show in your playlist 

[Jporch316]

I'm not alone in liking the new UI ..... it's quite user friendly when you get used to it - you need to give it time to get used to it 

[jenks-ho]

I am not disputing that I can add most of what I want to playlist. I am saying that not being able to add local ITV news and ITV sport is a problem for me as it is a poorer experience than SkyQ.

[jenks-ho]

I know it needs time and if this was my only issue it would not be a showstopper in itself.

[TimmyBGood]

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@jenks-ho wrote:

I know it needs time 

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Glass has been around since October 2021

Its hardware limitations can only be somewhat mitigated through software: at the end of the day it's a device specified and manufactured during the pandemic.

[Gincap]

Manufacture during the pandemic is not the reason for limitations. The design specifications, build quality, software etc. would have been signed off between the manufacturer and buyer (Comcast).  The knock on effect to manufacturing would be a slowdown in supply rather than a compromised product.  Why would Comcast knowingly put into the market a compromised TV. 

The issue is Sky Glass is a first generation product from build, components used and software and whereas software can be developed on old kit within limits the TV technology is as it is at manufacture. 

What Sky have failed dismally to do is rollout a second generation model to improve on technical advances, chip technology etc. They still keep churning out an old model relying on software only. That can only be sustained for a short time but Comcast appear to be getting away with it...... for now!

Though I suspect their returns are way above the industry return rate of no more than 2%. 

[TimmyBGood]

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@Gincap wrote:

Why would Comcast knowingly put into the market a compromised TV. 

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I'd suggest they chose to specify an expensive custom enclosure to wrap a distinctly underwhelming set of components during a particularly difficult period in which to source materials, silicon and labour (although to be fair neither shortage could have been anticipated when Glass began its design process) : locally dimmed QLED driven by an ARM SoC was hardly first generation in 2020-21

The pandemic was also a very tricky time in which to do consumer focus group work and iterative product testing, which probably didn't help.

[TimmyBGood]

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@Gincap wrote:

The issue is Sky Glass is a first generation product from build, components used and software and whereas software can be developed on old kit within limits the TV technology is as it is at manufacture. 

What Sky have failed dismally to do is rollout a second generation model to improve on technical advances, chip technology etc. They still keep churning out an old model relying on software only. That can only be sustained for a short time but Comcast appear to be getting away with it...... for now!

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They've sustained it for nearly three years, which is frankly astonishing in the television market, and suggests to me that at least they got something valuable out of purchasing the Sky brand name.  Imagine if LG or Samsung were still selling a 2021 release model at the launch price...

[Padam_Padam]

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@TimmyBGood wrote:

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@Gincap wrote:

The issue is Sky Glass is a first generation product from build, components used and software and whereas software can be developed on old kit within limits the TV technology is as it is at manufacture. 

What Sky have failed dismally to do is rollout a second generation model to improve on technical advances, chip technology etc. They still keep churning out an old model relying on software only. That can only be sustained for a short time but Comcast appear to be getting away with it...... for now!

---

They've sustained it for nearly three years, which is frankly astonishing in the television market, and suggests to me that at least they got something valuable out of purchasing the Sky brand name.  Imagine if LG or Samsung were still selling a 2021 release model at the launch price...

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Indeed. I am amazed that people are still buying it. It's probably largely part of why there hasn't been an updated model. Everyone's still perfectly happy to buy the original.

It just goes to show the trust that many people have in Sky. They believe the marketing. They believe they're getting an incredible product. 

[TimmyBGood]

Just as an interesting comparison: at the same moment Glass was launched in the UK, Comcast released their first 'X' models in the USA

The XClass TV that I reviewed is Hisense’s 50-inch A6 Series (50A6GX), with a list price of $348 ($295 exclusively at Walmart  at the time of this review). Hisense also makes the 43-inch (43A6GX) with a list price of $295 ($258 at Walmart  the time of this review). Both are full-array 4K LED panels with HDR10 and Dolby Vision support. (They also come with a year of Peacock Premium, which makes sense given that Comcast owns NBCUniversal.)

No fancy enclosure, no speaker array.  Also, unfortunately, not very good, but at least the hardware was cheap.  A 43" Glass was £649 at launch: that Walmart price was a sliver under £200.

https://www.techhive.com/article/616887/hisense-xclass-tv-review.html 

[Exiled-in-HH]

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@Gincap wrote:

What Sky have failed dismally to do is rollout a second generation model to improve on technical advances, chip technology etc. They still keep churning out an old model relying on software only. That can only be sustained for a short time but Comcast appear to be getting away with it...... for now!

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Are they still churning them out or still trying to empty the warehouse😉

[slaters]

@Jporch316 

BBC has never cloud recorded either as far as I can remember, just sends you to iPlayer ? But many other channels do 

[Padam_Padam]

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@Exiled-in-HH wrote:

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@Gincap wrote:

What Sky have failed dismally to do is rollout a second generation model to improve on technical advances, chip technology etc. They still keep churning out an old model relying on software only. That can only be sustained for a short time but Comcast appear to be getting away with it...... for now!

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Are they still churning them out or still trying to empty the warehouse😉

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The XClass HiSense TVs were quietly consigned to the dumpsters round the back of Walmart stores, and Comcast switched to the partnership with Xumo. This allowed them to launch the Xumo Stream box which is just a standard Stream puck in a slightly different shaped plastic shell, running a tweaked variant of Entertainment OS. It's had the same lukewarm reception in the states. 

[Jporch316]

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@slaters wrote:

@Jporch316 

BBC has never cloud recorded either as far as I can remember, just sends you to iPlayer ? But many other channels do 

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Yes still a lot of content doesn't cloud record .... the poster I was replying to specifically stated ITV news as the issue on his playlist