Up front payment for glass tv

[Kelly5461]

I need my upfront payment back into my bank asap

[Tim+Adams · Accepted solution]

Hi @Kelly5461 

We are only customers, you will need to contact Sky to discuss this.

https://www.sky.com/help/articles/contacting-sky 

Thanks,

Tim

[Fothergill1]

@Kelly5461 This is a user forum so you are not "talking" to Sky.  You will need to phone them to discuss your issue.

Good luck 😀

[GD1]

@Kelly5461   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

We are still looking to help you Kelly5461. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks