Tv saying no subscription when I have one

[Trippytriple]

Tv saying need to upgrade subscription yet I have a active one 

[Jporch316]

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@Trippytriple wrote:

Tv saying need to upgrade subscription yet I have a active one 

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hi @Trippytriple 

try a restart in the settings or pull the plug for a few minutes ...... often clears these glitches

[Trippytriple]

I have sky glass and have active subscription but still says need to upgrade to a subscription yet I have a active one and confirmed this with sky and 82 pound in credit turned off reset everything n still can not get on anything

[Jporch316]

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@Trippytriple wrote:

I have sky glass and have active subscription but still says need to upgrade to a subscription yet I have a active one and confirmed this with sky and 82 pound in credit turned off reset everything n still can not get on anything

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Are there any particular channels you are getting this message 

[Trippytriple]

It's all channels 

[Jporch316]

@Trippytriple 

Try pulling the plug for a few minutes ..... that often clear some glitches 

[Jporch316]

@Trippytriple 

Have you missed or made a late payment ? If so can take take several days after payment made to reactivate 

[Trippytriple]

Unplugged reset and everything I'm not behind with payments I'm 82 pound in credit they sent to back team still waiting been a week today 

[Trippytriple]

15 days later and still not sorted it at sky just been fobbed off will be sorted n still isn't 

[Mark39]

@Trippytriple  have you also re-set up your direct debit or automatic card payment

[Trippytriple]

Yes all set up for payment from bank etc still saying it don't think sky have a clue there selves