Tv hasn’t been set up and packaging not been taken

[Mister_Dalek]

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@Exiled-in-HH wrote:

Shouldn't it include power on ... to confirm the TV functions?

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You would think so, but then it would start getting complicated.

If a delivery person assembles a Glass onto its stand, powers it on and it doesn't work, they would then just have to tell the customer to contact Sky to arrange for a replacement. They can't just box it back up and take it away again with a returns authorisation... which we know would take time to get from Sky. 

[Abbie456]

@Exiled-in-HH 

How do I go about asking for compensation? I don't want to sound rude for asking for compensation 

[TimmyBGood]

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@Mister_Dalek wrote:

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@Exiled-in-HH wrote:

Shouldn't it include power on ... to confirm the TV functions?

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You would think so, but then it would start getting complicated.

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The main use of powering an LCD set immediately after delivery is to confirm the screen is intact at that point.  The characteristic 'rainbow' of damaged cells is often only visible when the backlight is on.

[MarkGoldsmith]

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@Abbie456 wrote:

@Exiled-in-HH 

How do I go about asking for compensation? I don't want to sound rude for asking for compensation 

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All you can do is raise an official complaint with Sky and see what happens.

https://www.sky.com/help/articles/how-to-make-a-complaint