Discussion topic: Tv guide disappeared

This message was authored by: Gdm3108 · ‎31 Mar 2025

Tv guide disappeared

This message was authored by: AndrewF_UK · ‎31 Mar 2025

Have you tried restarting @Gdm3108 ?

Go to Settings
System management
Resets & updates
Restart device

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.

This message was authored by: Gdm3108 · ‎31 Mar 2025

Tried didn't work

It's not recognising my account was working yesterday 😒

This message was authored by: AndrewF_UK · ‎31 Mar 2025

When you say it's not recognising your account could you clarify please? Is there a message on the screen that you could share please?

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.

This message was authored by: Gdm3108 · ‎31 Mar 2025

So there's no tv guide. I tried watching a sky and it says I need to subscribe. Checked account details and all okay

This message was authored by: AndrewF_UK · ‎31 Mar 2025

I think you're probably best getting in touch with Sky as it's an account related thing and we don't have visibility of that.

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.

This message was authored by: SKY1992bf · ‎31 Mar 2025

@Gdm3108 I agree with @AndrewF_UK A call to sky is required, as its asking you to subscribe, having no tv guide is a standard feature of not having a subscription so something is amiss with your account somewhere

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Discussion topic: Tv guide disappeared

Tv guide disappeared

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Re: Changes to the TV Guide - January 2025

No tv guide or live tv

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