Tv freezing

[Kaygreen1986]

Tv just freezes ordered new remotes for up and downstairs and still having problems i am very unhappy about this as cant change channel over need engineer

[GD1]

@Kaygreen1986  Sky does not provide engineers for Glass/Stream as it is up to you to do ny trouble shooting.

Have you checked your wifi signal is fast enough (note this is not the line speed to your hub which may be much higher)

Have you tried connecting using ethernet instead of wifi?

[MarkGoldsmith]

As per  @GD1 comment of sky not providing engineers as everyone's home network setup is different and therefore its not possible to support.

Everyone's internet and network setup is different and performance can depend on a number of factor including but not limitint to , broadband provider, your property, number of other wifi networks in your area, number of devices conencted to your network, and the proximity of other devices to the Glass TV or stream pucks.

Most customers do find that the Sky devices aren't that great on Wifi as they need to have a constant and strong wifi connections with little to no interference in order to function properly. The best way to setup the Glass and Stream pucks tend to be via an ethernet cable, which negates Wifi strength and interference.

[peter-marlow+1966]

You can check your  speed on your Netflix app do a speed test