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Avatar for Diana13
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This message was authored by: Diana13

Message posted on ‎30 Nov 2024 07:16 PM

This Device is Disabled

Why does my sky glass wont work and it says ..This Device is Disabled??

 

Can anyone explain please...

Thanks

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎30 Nov 2024 11:23 PM

Re: This Device is Disabled

Posted by a Superuser, not a Sky employee. Find out more

HI @Diana13 

 

See: https://www.sky.com/help/articles/buying-sky-glass-second-hand

 

You need to factory reset the TV and link it to your Sky streaming account. If you haven't got a streaming account you will need to speak to Sky.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for GD1
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Message posted on ‎30 Nov 2024 07:53 PM

Re: This Device is Disabled

Posted by a Superuser, not a Sky employee. Find out more

@Diana13  For the community to help you'll need to proviude more details.

 

How long haver you had the Glass TV?   Has it ever worked?   Is the set a second hand set?

 

Have you cancelled a subscription?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎30 Nov 2024 07:55 PM - last edited: ‎30 Nov 2024 07:56 PM

Re: This Device is Disabled

Posted by a Superuser, not a Sky employee. Find out more

@Diana13 

 

One possibility is that you've cancelled both content subscription and Sky account.

 

The latter is required for the functionality described in Sky Glass without a subscription.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Diana13
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This message was authored by: Diana13

Message posted on ‎30 Nov 2024 10:10 PM

Re: This Device is Disabled

Bought TV online from other man

 

Was working when we tried it there on the spot...

 

Now keep showing device disable

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This message was authored by: mikealanr Answer

Message posted on ‎30 Nov 2024 11:23 PM

Re: This Device is Disabled

Posted by a Superuser, not a Sky employee. Find out more

HI @Diana13 

 

See: https://www.sky.com/help/articles/buying-sky-glass-second-hand

 

You need to factory reset the TV and link it to your Sky streaming account. If you haven't got a streaming account you will need to speak to Sky.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎23 Dec 2024 08:53 PM

Re: This Device is Disabled

It won't let you link another account. After you give it internet it instantly jumps to "This device is disabled" 

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