The worst Tv I have ever bought

[Claire-147]

If i could skip this tv tomorrow and not have to pay for it any longer I would ! By far the biggest pile of rubbish I have ever bought !! It doesn't turn off , it doesn't turn on ! I don't know how many remote controls i have been through for it ! Me and my husband spend countless time shouting at the tv so we can turn the volume up or down , and hey you guessed it , doesn't under stand a single voice command , but then just out of the blue it will pick up on a conversation and change the channel ! I hate this tv ! I wouldn't even call it a tv ! Horrendous ! 

[Mark39]

What have Sky said about these problems? They're not normal. I don't experience any of them.

[TimmyBGood]

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@Claire-147 wrote:

 Me and my husband spend countless time shouting at the tv so we can turn the volume up or down , and hey you guessed it , doesn't under stand a single voice command 

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Disabling the far-field Voice Control and using the handset Voice button works for us.

[Suskha]

Love it when folks just drop by for a rant 😁

[Claire-147]

They don't say very much . One guy I was on the phone to connected to a video call and told me to twist the remote in my hands , very strange , that also did not work ! I have asked if I can just send the tv back , but I'm told that can't happen . 

[Exiled-in-HH]

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@Claire-147 wrote:

They don't say very much . One guy I was on the phone to connected to a video call and told me to twist the remote in my hands , very strange , that also did not work ! I have asked if I can just send the tv back , but I'm told that can't happen . 

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Strange ... BUT it seems to manage to get remotes working for many😉

Exactly how many remotes have you tried?

How long have you had the TV?

Have you asked for a replacement TV rather than return and refund?

Return and refund is only possible during the cooling off period🤔

[Fothergill1]

@Claire-147 Yes, the twisting does sound a strange thing to try but it often works.  It has actually got my remote working again on 2 occasions in the past.