The screen goes black on my sky glass tv when playing Amazon music

[crossmike]

Have tried turning tv on and off still black screen on amazon music. Internet fine as can get all other channels

[Addie15]

Hi there, crossmike. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you s till need help, please let us know so we can re-escalate this for you. Thanks.

[MarkGoldsmith]

Hi @crossmike.

Just to confirm is it only the Amazon music app where you are seeing this issue. If its only the one app i'd suggest trying an app refresh ( if you haven't tried this already).

Go to settings > system management > resets and updates > Refresh Apps

The message will say app refreshing. This can take a while so i would suggest leaving it for a couple of hours and then seeing if that has resolved the issue.